Troubleshoot audio or video issues with uploads on YouTube

If yous're having bug with the audio or video of your upload, effort these troubleshooting steps to solve the upshot.

Audio issues

Audio and video are out of sync

Make certain the durations of your sound and video tracks are the same. If your audio track is shorter or longer than your video, your audio and video may not sync correctly.

To edit your audio and video tracks, use a video editing software before uploading your content to YouTube.

Audio plays on a computerbut not on a mobile device

If your video'due south sound is playing correctly on a computer but not on a mobile device, your audio may have poor mono compatibility.

Videos often take stereo audio, which contains audio for left and right speakers (similar headphones). Most mobile devices merely have one speaker. When your mobile device plays stereo audio, it has to catechumen information technology to mono (single speaker) audio before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion process can reduce the audio quality or mute the audio. This problem often happens when several audio recordings are used into one video.

Make sure your audio is "in phase."

Other sound or video issues

Editing your video's settings can solve common audio and video issues. To review and change your video'south settings:

Open the video in a video editing plan

To open your raw video, use a video editing program on a figurer. If you recorded your video on a mobile device, you tin open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings lucifer our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Charge per unit: 24, 25, thirty, 48, fifty, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also acceptable.
  • Data Rate: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Sound/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Salve and export

Once the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't be played in higher qualities (4K, 1080p)

When you upload a video, it will initially be candy in a low quality. This process helps you complete the upload flow faster. Higher qualities, such as 4K or 1080p, can have more time to procedure. While this processing happens, your video may seem to be missing higher qualities for several hours.

If y'all'd like new uploads to be available in all qualities, endeavour uploading your video as unlisted first. You can after make your video public once all qualities are available. Learn more than most video quality for new uploads.

Annotation:Higher qualities like 4K may not be available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make sure your video'due south transfer characteristics, color primaries, and color matrix coefficient metadata friction match how the video was mastered.

  • Non-HDR videos: Use BT.709
  • HDR videos: Larn more

If colors even so aren't rendering correctly, information technology may be due to your browser or device. To isolate the problem, test your original video andyour YouTube upload on other browsers.

Other audio or video problems

Editing your video's settings can solve mutual sound and video issues. To review and change your video's settings:

Open the video in a video editing program

To open up your raw video, use a video editing program on a estimator. If y'all recorded your video on a mobile device, yous can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Pinch Type: H.264
  • Frame Rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-mutual frame rates similar 23.98, 29.97, and 59.94 are also adequate.
  • Data Rate: Automated
  • Central Frames: Automated
  • Frame Reordering: Unchecked

Sound/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Cull the original size of the video

Relieve and export

Once the video has the recommended settings, re-upload the video on YouTube.

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